FAQ

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Q: 1. Which products your company supply?

A: Kids electric cars, rc cars, self balancing scooter and so on.


Q: 2. Can I have a sample order?      

A: Yes, welcome sample order to test and check quality.


Q: 3. Do you have any MOQ limit?      

A: Depends on the detail products and stock.


Q: 4. Which payments are acceptable?      

A: L/C, T/T, Western Union, PayPal and Credit Card all are acceptable depends on the detail products and order quantity.


Q: 5. Which shipping methods are available?      

A: International express(Fedex, DHL, TNT, UPS, EMS), by air and by sea depends on detail products.


Q: 6. How about the lead time and delivery time of my order?      

A: Depends on the detail products.


Q: 7. How to order ?      

A: Pls tell us the products with their code number, quantity and detail requirement online or by email, we will send you PI, once receiving your payment, we will send out goods soon.


Q: 8. How to proceed the order if I have logo to print or OEM order?      

A: 1) send us the logo files, once receiving your payment(large order 30%), we will arrange to design the logo;

  2) after received your confirmation of the logo, we will do sample and send it to you check;

  3) if you confirm the sample is ok, we will produce the mass;

  4) once ready, pls pay the rest payment and we will send out goods.


Q: 9. What is the guarantee of our products?       

A: 1) Half a year or one year warranty depends on detail products, low-value consumption goods is not within the scope of the warranty;           

  2) Warranty service will be honored if the damage is not caused by human;

  3) If really some parts are damaged, pls send us some pictures and video about the detail problem. Once confirmed the problem, we will replace unqualified parts with new ones. 


Q: 10. How to become a exclusive distributor in one country?      

Please contact us for further negotiation.


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